Eurostar’s unique requirements call for a maintenance service provider that is innovative, flexible and responsive. Over the years RedteQ have proved themselves to be just that.
First drafted in to rebuild the international high speed rail service’s nine tray return systems, RedteQ’s involvement with Eurostar has gone from strength to strength. Today they service and maintain all Eurostar’s checkpoint security equipment – some 50+ machines including x-rays and explosive trace detectors from various manufacturers.
They have also worked with Eurostar to create and install a Covid disinfection system for the tray return systems (see news story here / insert link) and have recently sourced replacement equipment to fit exacting requirements.
Although like an airline Eurostar is in the business of international travel, this is where the similarity ends. A key difference is that passengers on Eurostar have charge of their luggage at all times and while there are fewer restrictions in terms of carry-on items, the weight and number of bags that need screening is far greater.
“We are unique in what we do and operate to a bespoke regulatory compliance strategy,” explained Head of UK Security for Eurostar, Matthew Rogers.
“Although a smaller operation compared to most airports, it is still essential that our checkpoint security equipment is fully operational to ensure thorough screening and fast throughput.
“We wanted a proactive service and maintenance contract to ensure equipment remains in good working order and to guard against unplanned downtime. Original manufacturers couldn’t offer that, but RedteQ can and being independent they can maintain and repair all our equipment regardless of brand.
Matthew added: “This is a definite bonus when an issue arises and where the fault lies – with an x-ray machine made by one company or the tray return system made by another – is uncertain. We just call RedteQ – they’re a one stop shop for us.”
Being a relatively small company, RedteQ provide a flexibility of service often lacking in larger organisations. Their years of experience combined with an in-depth knowledge of the equipment they are working with, and the needs of their customers, are also a benefit. This worked to Eurostar’s advantage recently when they needed to replace a 25-year-old x-ray machine, situated in a restricted location, which operated in line with a similarly aged tray return set up.
“We asked RedteQ for advice and they were able to go out into the market, source a reconditioned machine and install it in the same space, alongside the tray return system, with all the agility and innovation needed to find and create solutions to get it all operating well together,” said Matthew.
“We are very happy with RedteQ’s service and would highly recommend them. They are a good fit for us.”